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Privacy Policy

Last Updated:
October 27, 2025

Neuchem, Inc. ("Neuchem," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors to neuchem.com.

Geographic Scope: This website and our services are intended for users in North America (United States, Canada, and Mexico). Our privacy practices are designed to comply, to the extent applicable, with privacy laws in the United States, Canada, and Mexico.

By using our website, you consent to the collection and use of information as described in this Policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

Information You Provide Directly

When you fill out a form, request information, or contact us, we may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Any other details you choose to share in your message

Information Collected Automatically

We use analytics and advertising tools that collect information such as:

  • IP address and approximate location (city/state level, not precise geolocation)
  • Device type, browser, and operating system
  • Pages visited, time spent on site, and referring URLs
  • Clicks, scrolls, and other on-page behavior

Third-Party Tools We Use

  • Google Analytics 4 – website traffic measurement and behavior analysis
  • Google Ads – ad performance, conversion tracking, and remarketing
  • LinkedIn Insight Tag – B2B advertising analytics and audience matching
  • Microsoft Clarity – anonymized session recordings and heatmaps to understand how visitors use our site
  • HubSpot – form submissions, CRM, email tracking (including email opens and link clicks)
  • Webflow – website hosting and content management

These tools may place cookies on your device and collect data as described in their respective privacy policies.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide requested information
  • Improve our website, products, and services
  • Analyze engagement and optimize marketing campaigns
  • Manage our customer and lead database
  • Send marketing communications (you can opt out at any time)
  • Comply with applicable laws

We do not sell, rent, or trade your personal information. We have not sold personal information in the past 12 months.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic, remember your preferences, and improve the relevance of our advertising.

Types of cookies we use:

  • Essential cookies: Required for the website to function
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant ads and measure campaign performance

Your choices:

Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

4. How We Share Information

We share limited information with trusted third-party service providers who help us operate our website and business systems, including:

  • HubSpot (CRM and email marketing)
  • Webflow (website hosting)
  • Google, LinkedIn, and Microsoft (analytics and advertising)

These providers are contractually required to protect your data and use it only for authorized purposes.

We may also disclose information if:

  • Required by law, legal process, or government request
  • Necessary to protect our rights, property, or safety
  • In connection with a business transaction (merger, acquisition, or sale of assets)

5. Data Retention

We retain information as follows:

  • Contact form inquiries: Until you request deletion
  • Analytics data: 26 months (in accordance with Google Analytics settings)
  • CRM/marketing data: Until you opt out or request deletion

We may retain certain information longer if required by law or for legitimate business purposes (such as dispute resolution or accounting).

6. Marketing Communications

If you provide your email address, we may send you marketing communications about our products and services.

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link in any email we send
  • Emailing us at privacy@neuchem.com
  • Contacting us using the information in Section 11

Please note that even if you opt out of marketing emails, we may still send you transactional or administrative messages.

7. Your Privacy Rights

For All Users

You have the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal exceptions)
  • Opt out of marketing communications

Additional Rights for California Residents

If you reside in California, the California Consumer Privacy Act (CCPA) provides you with additional rights:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we've collected about you
  • Right to Delete: Request deletion of your personal information (with certain exceptions)
  • Right to Opt-Out of Sale: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your rights:

  • Email us at privacy@neuchem.com
  • Include your name, email address, and a description of your request

We will respond within 45 days and may need to verify your identity before processing your request.

Additional Rights for Canadian Residents

If you reside in Canada, you have rights under applicable Canadian privacy laws (including PIPEDA) to access and correct your personal information. Contact us using the information in Section 11.

8. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Links to Other Websites

Our website may include links to third-party websites. Neuchem is not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: privacy@neuchem.com

‍Mail:
Neuchem, Inc.
150 Isidor Ct
Sparks, NV 89441